Policies
Please take the time to read our policies below
Cancellation Policy
We understand that circumstances may arise that require you to cancel or reschedule your appointment. To ensure the smooth operation of our services and to respect the time of both our clients and therapists, we have implemented the following cancellation policy:
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Cancellation Notice:
We kindly request a minimum of 24 hours' notice for cancellations or rescheduling of appointments.
2. Late Cancellation Fee:
Cancellations made less than 24 hours in advance will be subject to a 50% cancellation fee.
3. No-Show Policy:
Failure to show up for your scheduled appointment without prior notice will result in a 100% charge of the service fee. If you fail to show up for your scheduled appointment or notify me within 15 minutes of your scheduled appointment time I will consider you a no show and will not be treating you that day.
4. How to Cancel:
To cancel or reschedule your appointment, please contact me on 07831 669 622 as soon as possible.
5. Exceptions:
We understand that unforeseen emergencies or exceptional circumstances may arise. In such cases, please contact us as soon as possible to discuss your situation.
6. Refund Policy:
Cancellation fees are non-refundable. Refunds will not be issued for missed appointments.
7. Confirmation of Cancellation:
We will provide confirmation of your cancellation and details regarding any applicable fees.
By scheduling an appointment with us, you acknowledge and agree to comply with our cancellation policy.
We appreciate your understanding and cooperation in adhering to our cancellation policy. This policy enables us to continue providing quality service to all our clients. If you have any questions or concerns, please contact us 07831 669 622
Thank you for choosing Feronia Holistic Therapies.
GDPR Statement
Feronia Holistic Therapies
07831 669622
2024
Introduction:
This GDPR Statement outlines how Feronia Holistic Therapies collects, processes, and protects personal data in compliance with the General Data Protection Regulation (GDPR). We are committed to ensuring the privacy and security of the personal information entrusted to us by our clients, customers, and website visitors.
1. Data Controller:
Feronia Holistic Therapies acts as the data controller for the personal data it processes. Our contact information is provided at the beginning of this statement.
2. Types of Personal Data Collected:
We may collect and process the following types of personal data:
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Contact information (e.g., name, address, email address, phone number)
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Financial information (e.g., payment details)
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Transaction data (e.g., purchase history)
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Website usage data (e.g., IP address, browser information)
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Any other information voluntarily provided by individuals
3. Purposes of Data Processing:
We process personal data for the following purposes:
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Providing products or services requested by individuals
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Managing and fulfilling contracts
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Sending marketing communications with consent
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Improving our products and services
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Complying with legal obligations
4. Legal Basis for Processing:
Our processing of personal data is based on one or more of the following legal grounds:
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Consent provided by the individual
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Necessity for the performance of a contract
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Compliance with legal obligations
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Legitimate interests pursued by Feronia Holistic Therapies or a third party
5. Data Sharing:
We may share personal data with:
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Third-party service providers for business operations (e.g., payment processors, etc)
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Legal authorities to comply with legal obligations
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Affiliates and subsidiaries within our corporate group
6. International Data Transfers:
If we transfer personal data outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses or other legal mechanisms.
7. Data Security:
Feronia Holistic Therapies employs technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, and destruction.
8. Data Retention:
We retain personal data only as long as necessary for the purposes outlined in this statement or as required by applicable laws.
9. Individual Rights:
Individuals have the right to:
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Access their personal data
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Rectify inaccuracies
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Erase personal data
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Restrict processing
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Object to processing
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Data portability
To exercise these rights, individuals can contact us using the contact information provided in this statement.
10. Changes to this Statement:
We may update this GDPR Statement periodically to reflect changes in our data processing practices. The latest version will be available on our website.
Contact Information:
If you have any questions or concerns regarding our GDPR practices, please contact us at hello@feronia.ltd or 07831 669622.
Refusal to Treat and Contra-Indications
Please be aware I have the right to refuse or terminate any treatment at any point where I deem it necessary. This includes any inappropriate, offensive or aggressive behaviour. If a treatment is terminated due to any of those reasons you will be charged the full treatment cost and no further treatments will be booked. Please be aware that I reserve the right to refuse any future treatments at my discretion.
Please make me aware of any allergies, medical issues or medication you are receiving at the time of booking.
Below are the reasons where I cannot provide a treatment under any circumstances. Please read these before making a booking.
Vomiting and diarrhoea
Localized infections - Herpes simplex, boils, verruca, athlete’s foot, etc.
Drugs or alcohol abuse
Imminent medical tests or procedures – depending on the test. Please contact me for clarification.
Pregnancy within the first 12 weeks
Acute infectious & contagious diseases – such as Scabies, Impetigo, Ringworm, Shingles, Measles, Pediculosis, Tuberculosis, Hepatitis, Influenza and Covid.
Fever
Meningitis
Recent sprains, fractures, or muscle strains in the treatment area (please allow 12 weeks for these to heal before you book a treatment)
Neuritis
Psychosis
Undiagnosed pain
Extensive bruising, cuts, abrasions, or sunburn in the treatment area
Please make me aware of any allergies, medical issues or medication you are receiving at the time of booking.